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3AUTUMNWINTER2015ARCLIGHTARCofRocklandReceivesAccreditationforExcellenceOnJanuary92015ARCofRocklandreceivedaccreditationfromtheinternationally-recognizedCouncilonQualityandLeadershipCQL.CQListhegoldstandardintheeldnotesARCExecutiveDirectorCarmineMarchionda.Theprocessoattainingcerticationbegannearlytwoyearsagoandentailedarigorousexaminationoeachothesupportsandservicesweprovide.Withperson-centeredplanningattheheartooureortswehaveredesignedsomeoouroeringstostressthegreatestpossibleemphasisontheindividual.Theocusoncommunityinclusionandenhancedcommunicationamongandbetweenstaersamiliesandthepeoplewesupportareessentialtothesuccessothisorganization.ACQLthree-personevaluationteamspentveworkingdaysreviewingdocumentspreparedbyARCoRocklandandmeetingwithpeopleinvolvedineveryacetotheagency.LeadingtheteamwasBeckyHansenoSouthDakotaVicePresidentorAccreditationandTrainingorCQL.JeShoemakeroColoradoandJillWestringoNebraskaQualityEnhancementSpecialistswithCQLcompletedtheteam.JaneZemonARCAssociateExecutiveDirectororQualityServicesheadeduptheCQLprocessatARC.Thishasbeenatruegroupeort.SpecialthanksgotoBobBrookeARCDirectoroQualityImprovement.Bobundertookthemonumentaltaskooverseeingthegatheringoinormationrequiredoraccreditation.ActuallyinonewayoranothereverystapersonandeverypersonwhoreliesuponARCoRocklandhasbeentouchedbythethoroughanalysisoouragencyandalloitscomponentsduringthepast24monthssaysMs.ZemonReceivingthisaccreditationsetsusapartasanorganizationwitharealunderstandingothedirectiontheeldmusttakeinplacingthepersonrstinallthatwedo.TheCouncilonQualityandLeadershipwasoundedin1969.InadditiontotheUnitedStatesCQLaccreditsorprovidestrainingatagenciesandorganizationsinCanadaIrelandNewZealandandAustralia.InrefectinguponherobservationsatARCMs.HansensaysThereisasenseopassionandcommitmenthere.Thepeoplewevemetexpressedtheirtrustinthisagency.Theyappreciatetheabilitytohaveopendiscussionsandtheyknowthattheyaretakenseriously.CommentinguponhisvisittoanARChomeMr.ShoemakersaysItwasoneothemostpleasantvisitsIhavehadanywhere.Ms.WestringwasparticularlyimpressedwiththeevidentskillsothemenandwomenemployedbyeWorksARCshouseholdandcorporateelectronicsrecyclingcenter.Imatreehuggersheexplainsnotingthepositiveimpactrecyclinghasontheenvironment.TheCQLevaluationandaccreditationhasbeenanexcitingeducationalandproductiveexperiencesaysARCBoardoDirectorsPresidentRichardSirota.Thestrategicplanthatwehavecreatedthroughthisprocesswillhelpguideusintotheutureaswedeterminethewaysinwhichweshouldsupportthepeopleinourcare.WearethrilledtohavereceivedCQLaccreditationstatesMr.Marchionda.Butthisisjustarststep.CQLisaour-yearprocessduringwhichtimewewillcontinuetoevaluateourservicesandsupportsasweimplementpracticesgearedtowardsthegreatestpossibleautonomyoreachothepeoplewhocountonuseveryday.FromleftCQLQualityEnhancementSpecialistJeffShoemakerCQLVicePresidentforAccreditationandTrainingBeckyHansenPresidentARCBoardofDirectorsRichardSirotaARCAssociateExecutiveDirectorforQualityServicesJaneZemonVicePresidentARCBoardofDirectorsKarenFeinsteinARCDirectorofQualityImprovementBobBrookeCQLQualityEnhancementSpecialistJillWestringARCDeputyExecutiveDirectorDr.StevenJ.RubinskyandARCExecutiveDirectorCarminaMarchionda.